We understand that it can be difficult to trust a company to write your dissertation, since this single document can change your entire future. We also understand that it is normal to have questions about our company and how we work. We would love to answer some of these questions for you in this FAQ section. If you do not see your question here, contact us directly and will be happy to assist you. Save extra 10% on each and every order by receiving 300 words/page instead of 275 words/page offered by most of the essay writing websites.

• I cannot remember my password. How can I change it to log in?

  We have made the password renewal procedure easier to help every client restore their passwords without any issues. If you cannot remember your password when trying to submit a new order, click on Forgot Password on the login form. This step will transfer you to a new password activation link. You will be able to change your password immediately.

• I don’t understand why my writer hasn’t uploaded my dissertation on time. You promise to meet all the deadlines.

  Whenever such a problem occurs, please let our support agents know about it. It is easy to write a message on the order page, find an available agent via our live chat, or even call us directly. Our quality control supervisor will contact the writer responsible for your work to find out the reason for the failure to meet your deadline. We will assist you as soon as we get the answer. Additionally, you can check whether you provided the correct email address. You can also look through your Spam letters to make sure that there were no urgent messages from your writer asking to expand the deadline. Of course, we understand that after the writer agrees to complete the project within the initially designated timeframe, there should be no excuses. For this reason, we study every deadline issue in detail to allocate the fairest compensation. Anyway, deadline matters rarely occur at our company.

• I want to choose a writer for my order. Is it possible?

  Such an option is available. Our regular customer may continue working with writers who have completed orders for them before. If you like working with a specific writer, then you can make this expert your preferred one. This option costs additional 15% of the order price. Place a new order and select “Preferred writer's ID”. There may be instances when the chosen expert is busy with other orders. We will do everything possible to assign the right writer for you. First-time clients and other customers may choose from the list of our Top-rated writers as a VIP service.

• I wrote my dissertation, but I have some doubts regarding its quality. Can I find an expert proofreader via DissertationMasters.com?

  Of course, we have an amazing team of experienced editors and proofreaders who can polish your work, making it better.

• I am afraid that our cooperation will be disclosed. Do you guarantee confidentiality?

  Our client security and discretion policies are strict. We never break our rules and keep cooperation confidential. Your professors, peers, and any other third parties will not find out that you used our services because we do not share information about clients.

• The professor asked me to extend my paper. How can I order an additional page?

  To add more pages to your paper, you will just need to place an additional order. Make sure to indicate the previous order`s ID number and we will combine the orders. If you need some help with placing an additional order, you can ask our support managers to assist you and they will follow your request.

• Can you help me with a difficult paper?

  We can assist our customers with various levels of complexity. No matter if you need an essay, a research paper, or a challenging dissertation project, you can place an order here and we will provide you with an outstanding paper.

• Do you guarantee high grades?

  For obvious reasons, we cannot guarantee any grades because every tutor has a unique assessment system. However, we assure you that our papers meet the highest quality standards.

• What are you responsible for?

  We are responsible for providing our customers with premium quality and support. Our managers will carefully monitor all stages of our partnership because your satisfaction is our primary goal. What is more, you can be certain that your paper will be delivered to you on time.

• How can I have my paper edited?

  We provide our customers with VIP services, which include the extra editing option. If you order our VIP assistance, you will receive a paper that will be thoroughly edited.

• Who will work on my order?

  We have a team of skilled, competent, and certified writers specializing in diverse academic disciplines. You can be sure that we will assign an expert with relevant expertise and background in your topic.

• Can you send my paper by e-mail after its completion?

  The paper will be attached to your personal account. Besides, you will receive an e-mail with the link, which will help you download your paper.

• Can you help me with my online test?

  Yes, an online test/exam is among our services. To get a satisfactory outcome, you will need to provide us with all the important details of your test at the very beginning of our partnership. Besides, you will need to specify the time when the test should be taken, as well as provide us with the valid login details.

• How can I have my paper revised?

  Depending on the length of your paper, you can ask for a free revision. The papers up to 20 pages can be revised within 48 hours after the order delivery whereas the papers that have 20 or more pagers can be revised for free during the first 30 days after the final project submission. To send a revision request, you will need to go to My Orders – Completed Orders. Then, you will need to find the necessary order and choose the Revision Request option. Alternatively, you may send a message directly to the writer. Make sure to provide clear instructions so that your writer could understand what corrections should be made. Also, your revision instructions should not contradict the initial requirements. Alternatively, you may contact our support team and they will assist you.

• Can I order a draft for my paper?

  Yes, you are free to order a 1-page draft for your order. Pay attention that this service will require extra payment. Your draft will be available to you after 50% of the deadline chosen.

• Can I purchase more pages to add to my paper?

  Yes, sure you can add more pages to your paper by placing an additional order. You will just need to log in to your personal account and make an additional order. Also, you can get in touch with our support managers and they will gladly assist you.

• I have chosen the wrong assignment type/level/urgency/number of pages. Can I update my order?

  It is not possible to change the order details once you have submitted the order form. However, you may contact our support team and one of our managers will do it for you. Pay attention that the price for your order will be recalculated based on the new requirements and you will need to pay the difference to apply the changes requested.

• The system does not allow me to place an order. What can I do?

  Please, make sure you do not attach any big files. There are certain size restrictions in our system, which do not allow our customers to upload huge files. If you want your writer to study some files, just ask our support managers to forward them.

• How do you determine the price of written assignments?

  The price of our custom-written assignments is a little higher than some of our competitors. This is because we really do provide superior quality papers, which are personalized exclusively according to the needs of each customer. Once you receive work from us, you will be amazed by the difference. Avoid buying your written work from a company that offers academic writing at cheap prices under $10 per page. Do you imagine that a good writer can create effective work for $7 per page or less? This would be the most they would get from a $10 per page fee. It is most likely that the paper supplied to you will be redistributed through an essay database to account for the difference, or it may have been written by an unqualified writer, which will result in you receiving poor quality work. Our policy is not to resell or redistribute papers through any source. The slightly higher price we charge enables us to do this and this is why we cannot provide excessively cheap papers to you.

• What credentials will my writer have? Does my writer have a degree?

  Our writing team is made up of professionally-qualified individuals who hold various degrees, which range from Bachelors and Masters to Ph.D. in numerous specialized subjects. This diversity enables us to match a suitably qualified writer to each individual customer’s requirements. To maintain high quality, we thoroughly vet each writer’s abilities according to the following criteria:

  • Academic qualifications and professionally-acquired experience;

  • Analysis of each writer’s application papers and online written English test;

  • The writer’s scoring in a particular area of expertise while they have been employed by dissertationmasters.com;

  • A writer’s availability and their commitment to undertake a written assignment on behalf of a customer.

• Can I select a writer of my own choosing?

  If you are placing a repeat order with us, you are given the opportunity to ask for the writer who completed your previous assignment. To do this, you just need to select the “I would like a particular writer” on your order form and select the writer of your choice from the drop-down list. It is important to following this procedure so that the writer you prefer gets allocated to your assignment, otherwise this may not happen.

• Where are your writers from?

  Our writers are both English native language (ENL) speakers and English as second language (ESL) speakers. Sometimes, customers request a writer who can speak a particular language. Generally, where possible, customers can choose from:

  • Best writer available;

  • ESL (English as a Second Language) writer;

  • ENL (English as a Native Language) writer.

  In the event of a writer from English speaking countries not being available to work on a paper that requires specific specialism, it will be assigned to a writer from a non-native English speaking country, whose skills in English as a Foreign Language is top rate.  

• Will I be able to speak to the writer who is allocated to my assignment?

  Yes, you can communicate with your writer by posting a message through your Personal Profile page. You will be notified every time your writer sends you a message. However, the onus is on you to monitor your Personal Profile page periodically in case your writer has any queries on your paper.

• Is there a risk of plagiarism in my paper?

  Each paper we deliver is originally-written. We rely on an in-house plagiarism scanning system that quickly detects any traces of plagiarism. Unlike some of the plagiarism scanning systems that universities favor, such as Turnitin, our system does not add its reports to any online databases, which makes it safe. We offer a non-plagiarism guarantee to back our promise of only providing original papers. However, you should note that, while it is possible for us to provide a plagiarism-free guarantee against freely-available Internet sources and numerous other database sources, there is no plagiarism-checking system that can guarantee plagiarism-free texts against documents that have been indexed by Turnitin, expect turnitin.com. So, unfortunately, our guarantee does not ensure that your document has not been paraphrased from elsewhere. We recommend you scan the paper we send using turnitin.com’s write check system and let us have the report if it is found to be plagiarized.

  You should also note that if you submit a paper to be edited, proofread or rewritten by us, you should upload your own originally-written, plagiarism-free paper for us to work on.

• Does your company maintain a database of already-written papers?

  We only maintain a database of previously written papers so that we can check that all new papers are freshly written and that writers do not attempt to submit the same pre-plagiarism checked papers again.

• What formatting style do you use for your custom papers?

  We create all papers using a 1 inch margin at all edges. Each page contains  300 words in Times New Roman 12 point or Arial in double spacing. Should you require a specific formatting style, please, let us know on your order form and we will take it into account.

• How long will it take for my custom essay to be completed?

  Once you order from dissertationmasters.com, you are given a good variety of delivery methods, which may influence the deadline you set. We begin to calculate time as soon as we receive your order payment. So, for instance, if your payment is received at 4.00 pm on Tuesday and you request a two day delivery timeframe, your paper will be delivered to you by 4.00 pm on Thursday. However, please do note that if you choose our dual deadline option, it is the latest of the two deadlines that will be chosen automatically, unless you instruct otherwise. You should allow a timescale of between 1 and 3 hours for each page to be completed if you have placed an urgent order. In order to guarantee high quality and to allow plenty time to undertake extensive research, writers do need adequate time. So, please select the most realistic deadline when ordering. It is also important to ensure you upload all relevant material at the outset. Failure to do this could set your deadline back. We do offer a Progressive Delivery option, whereby your writer will send portions of your order according to an agreed schedule. We categorize the Final Submission date as the precise deadline date you have specified. You should ensure that the Final Submission deadline you provide exceeds the deadline for the first draft by 30% to give your writer sufficient time to incorporate any revisions, if necessary.

• How does one go about completing your online order and enquiry forms?

  First of all, select the order form on our website, where you will be given a range of fields to complete. Describe your topic in the appropriate field. Then tell us the page count, leaving out the title and bibliography pages, along with amount of sources you want us to use. Finally, let us have your deadline. Make sure you include any special instruction you have such as how you would like the completed work to look. You should also tell us the name of your course, your required writing style and any other details you think are significant. Remember, these are important in helping your writer to fully understand your requirement. Should you require any help in completing the form, you will notice a “more information” prompt beside each field which, when selected, will give you all the information you need in the form of a pop-up window. Furthermore, you can submit a no-obligation enquiry if your instructions are complex or if you want any additional confirmation or reassurance about our ability to complete your order. Once we have identified a suitable writer, we will send you a link to make payment.

• What facilities do you offer to enable me to send relevant files and material to my writer?

  Once you have completed the order process, dissertationmasters.com will give you a Personal Profile page. This contains a “Files” option, through which you can directly attach or upload all relevant files. Once your files are uploaded, they become instantly available to your writer. You are welcome to contact our customer support team for assistance should you experience any difficulty uploading your files.

• Can you tell me a little more about how my Personal Profile page works?

  Your Personal Profile page is essentially a customer interface that enables you to monitor the progress of your project as it develops; it enables you to upload all relevant files and it facilitates direct communication between you, your writer and our customer support representatives. In summary, it consists of:

  1. There is an “All Orders” option, which allows you monitor all your current and past orders with dissertationmasters.com, whether they have been canceled, completed or are still in progress.

  2. There is a “Place New Order” option, which allows you to initiate a fresh order;

  3. There is a “Personal Profile” option, which holds personal details about you and your account. You can update your personal information or renew your password here.

  Alongside each individual order, you can also find specific information about that order and communicate directly with your writer or the customer support staff at dissertationmasters.com.  

• What happens if I can’t remember my account password?

  When you first initiate an order with dissertationmasters.com, you are invited to set a password of your choice. Should you subsequently forget that password, just select the “forgotten password” link and you will be guided through the procedure for having it reset.

• How will my paper(s) be sent to me?

  Once your assignment is ready, you will receive a notification by email to let you know it is ready. This message will contain a direct link to your Personal Profile page. However, once your paper’s due date arrives, you should check your Personal Profile page directly yourself, just in case our notification doesn’t reach you. It is important for you to note that we do not attach assignments to email messages. You can download your paper by following the link we send you. Can I download a printable version in MS Word? Once you accept and approve the PDF version of your paper, you will be able to download a MS Word version. Again, this version will be available in the “Files” drop-down menu of your Personal Profile page and will be clearly labeled.

• If I don’t receive my assignment by its deadline, what do I do?

  If your paper doesn’t arrive by its deadline, you should get in touch with us right away via telephone, email or live chat. Our representatives will immediately establish the status of your paper. Papers are sometimes delayed or late for various reasons. It may be that you have provided an incorrect email address or have changed your email address or your spam software has blocked our message. It can also be that our writer is still waiting for information they requested from you and is prevented from continuing until they receive your response. Or, we may be testing the paper for plagiarism. But, do get in touch the moment you realize there may be a problem.  

• What happens if I am dissatisfied with my paper?

  In the event that your paper needs any adjustments or revisions, you are most welcome to request these through the “Revisions” option in your Personal Profile page and letting your writer know the amount of time you want him/her to allocate to this. If your revisions constitute a significant change from your initial instructions, we will apply a rewriting charge based on the difficulty of the work. You can read more about this in our Revisions Policy section.

• What is meant by your sample papers service?

  We randomly select three sample pages from work your writer has previously created. This gives you the opportunity to become familiar with the quality of work your assigned writer is capable of. You are also given the chance to swap the writer within two hours of receiving the samples. We allow three changes per order. If you don’t ask for a change of writer within this timeframe, we take it as your acceptance of the writer we have allocated. A small additional fee of $5.00 applies to this service.

• How does one use your custom essay writing service?

  The process for ordering custom papers at dissertationmasters.com is a convenient means of succeeding academically. You just need to complete the simple online order form, make your payment, sit back and wait for your completed assignment to be delivered by the deadline you requested.

  Once you know the specific instructions for your essay or have any relevant material to upload, you can begin to order your paper online by completing the form on our website. Here is a brief summary of how our writing service operates:

  1. Complete the order form on our website and make your payment.
     Should you have any questions or need any further information while completing the order form, you can just click on the “more information” button beside each field and a window with detailed information will pop-up and tell you what is needed. Once you have completed the form, you will be allocated a Personal Profile page from where you can track your order as it progresses, upload any additional files or send messages to our administration team and your writer.

  2. We allocate a personally-selected writer to your assignment.
     Our helpful administration team will select the most suitably qualified writer who matches the requirements on your order form and your own study area most closely. If the writer allocated to you requires any specific software program or special literature to complete your custom assignment, please mention this at the outset in the order form.

  3. When your completed paper is ready, it will be uploaded to your Personal Profile page.

  Once our writer completes your essay, it is uploaded directly to your Personal Profile page in PDF preview format. You will also automatically receive the file in MS Word format once you select the “Accept” button in the “Files” drop-down list on your Personal Profile page. Should you require any modifications to your paper, you are welcome to ask for our revision service, free-of-charge, and provide the writer with a new deadline date for the revisions.  

• How confidential is your writing service?

  When you buy a paper from us, we ask for some essential personal details such as your name, email address and contact telephone number. However, please note that dissertationmasters.com treats all personal information with complete confidentiality and we do not share information about you with any other parties. It is essential for you to remember that our customer services personnel will only contact you via the specific telephone numbers listed on our website. So, should anyone contact you from other numbers and say they are from dissertationmasters.com; you should not communicate with them! Furthermore, you should note that our customer services personnel will not request your credit card details over the phone. The support personnel at dissertationmasters.com will post a payment confirmation to your Personal Profile Page once it has been successfully processed. You can read more about our security ethics in our Privacy & Confidentiality Policy section.

• Where is your business based?

  Dissertationmasters.com is a London, UK registered academic writing business. We have been providing writing services to students from Australia, Canada, the UK and the USA for the past seven years and we do accept orders for academic assignments from students all around the world.